Return policy

By ordering from UsedHighHeels, you agree to the policies below, which outline our refund and return procedures for the United States.

Items must be returned within 14 days of delivery, unused, with tags and original packaging. Manufacturer-direct items are final sale and ineligible for return.

Contact us at support@UsedHighHeels.com or +19362292366 to request a return. We’ll provide a shipping label and instructions; unrequested returns will not be accepted.

Inspect your order upon delivery. Report defects, damage, or wrong items immediately for evaluation and resolution.

Exchanges are limited to damaged, incorrect, or defective items. Contact us to arrange an exchange.

No restocking fees are charged for returns.

We’ll notify you after inspecting returns. Approved refunds are processed to your original payment method, though bank processing times may apply.

Discounts not applied at checkout cannot be refunded retroactively. Apply promotions during purchase to ensure eligibility.

Contact customer service at support@UsedHighHeels.com or +19362292366 with questions. Thank you for choosing UsedHighHeels.